Refund policy

We want you to be able to try MANED risk-free. If you are not satisfied with your first order, you may request a refund for one bottle within 30 days of receiving your order.

To make a request, contact us at support@maned.shop with your order number.

Under this commercial guarantee, you do not need to return the bottle.

The guarantee is limited to:

• a customer’s first order;

• one bottle refunded per customer;

• a request made within 30 days of delivery.

Any initial shipping fees are not refunded under this commercial guarantee.

Damaged, incorrect or defective products

If your order arrives damaged, you receive the wrong product, or the product is defective, please contact us with your order number and photos. Depending on the circumstances, we will provide a replacement or refund at no cost to you.

Right of withdrawal in the European Union

Where European Union law applies, you also have the legal right to withdraw from your purchase within 14 days of receiving your order, without having to provide a reason.

To exercise this right, contact us at support@maned.shop. Return instructions will be provided to you.

The direct cost of returning the product is borne by the customer, unless the product is defective, incorrect, or applicable law provides otherwise.

For sealed goods that are not suitable for return for health protection or hygiene reasons, the right of withdrawal may no longer apply once the seal has been removed, in accordance with applicable law.

Where a legal right of withdrawal applies, it remains entirely separate from our commercial “satisfaction or your money back” guarantee.

Refunds

Once your request has been approved, the refund will be issued to the payment method used for the order. The time it takes for the refund to appear will then depend on your bank or payment provider.

This policy does not affect any statutory rights you may have as a consumer.